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Adapting to COVID

Where are things today with WISPs?

Towards the beginning of the pandemic, we captured a snapshot from some of our WISP customers and as one might expect, WISPs have noted a heightened demand for connectivity and increased expectations for network performance. Although we wish this was ancient news by now, COVID continues to affect our world and our industry.


So what are WISPs saying today? We recently spoke with several WISPs to get their perspective. We've interviewed CEOs, Presidents, and Owners of some of the most successful WISPs in the industry to see how they thought about COVID.


From our many interviews, we've created a WISP Guide: 12 Areas to Adapt for Success in Broadband. This guide is full of tips on how to become a successful WISP business. You can download the full guide here or keep reading for a small snippet of Chapter 1: Adapting to COVID.


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Jack, Technical Manager for a Michigan WISP, shared that:

"COVID has increased the number of customers interested in getting service, even as it’s had a negative impact for all the health reasons. Connecting them hasn’t been easy, as customers are in difficult-to-reach areas and equipment has been hard to come by. But our staff has been more than eager to go out and provide them with service. We’re all very conscious about doing that in the safest way possible for the customers and us, even as we’re busier than ever."


"We still use PPE for our first contact with the customer, and as much as

possible we don’t enter homes. However, a lot of our customers are not

technically savvy, and we still need to put the end on the cable in the home.

So we use an abundance of caution and try to keep a safe distance."


Chapter 1 covers not only WISPs adapting, but also touches on the following information:


  • Customer Demands Remain High

  • Whatever It Takes Mentality

  • Moving Forward and Staying Connected

Download the 2022 WISP Guide

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